Technical Writer

About this role

Engineering builds and runs TalentOS — the hiring platform this careers site is itself running on. Job search, the application flow, the recruiter console, and the services underneath all of it.

Write the API reference, the integration guides and the internal runbooks. The test is whether an engineer at a customer can integrate without emailing us.

The platform is multi-tenant and the correctness bar is unusually high for a product of its size: an application that goes missing is somebody's career, not a support ticket. Traffic is spiky by nature — a campus placement season concentrates a year of applications into a fortnight — so capacity and queueing are ordinary design concerns rather than scaling exotica.

Primary responsibilities

• Write and maintain the API documentation for the integrations partners build against, including the parts that are awkward to explain
• Document the recruiter-facing product so a new administrator can configure a hiring workflow without a call
• Keep documentation correct through product change — a stale doc costs more support load than no doc
• Write the integration guides and the code samples, and run them yourself before publishing
• Own the information architecture of the docs site and the search behaviour within it
• Work with engineers at design time so the thing being built can be explained at all

Skills required

Day to day this role works with Editing, Technical Writing and API Documentation.

• Three or more years documenting software
• You read the code rather than only interviewing the engineer
• Three or more years writing technical documentation for a developer audience