Policy Manager

About this role

Trust & Safety protects the people using the platform — from fake employers, fraudulent postings, and the recruitment scams that target job seekers.

Write the rules the platform runs on — who may post, what may be asked of a candidate, what happens when someone breaks it — and keep them defensible as employment regulation changes.

The scam that does the most damage is simple: somebody impersonates an employer and asks a candidate for a fee. The victims are people looking for work, which is why this function exists separately from security and why enforcement decisions get documented rather than made on instinct.

Primary responsibilities

• Write and maintain the platform policies — acceptable use, employer verification, content and enforcement
• Make policy specific enough to be applied consistently by a moderation team
• Track the regulatory environment across the markets we operate in and adjust policy ahead of it
• Handle the hard cases that set precedent, and record the reasoning
• Publish policy in plain language so users can actually understand what is expected

Skills required

Day to day this role works with Stakeholder Management, Policy Writing and Regulation.

• Five or more years in policy, regulatory affairs or a related legal role
• Four or more years in platform policy, legal or regulatory affairs
• Writing policy specific enough to be applied consistently by a moderation team
• Tracking the regulatory environment across several markets
• Handling precedent-setting cases and recording the reasoning
• Writing in plain language users can understand