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Location: Da Nang, Da Nang, Vietnam
Additional locations: Open to remote candidates in Vietnam
Team: Customer Success & Support
Job requisition: JOB-0386
Date posted: 4 Sept 2026
Support answers candidates and recruiters — the account problems, the application questions, and the technical issues that need somebody to debug across a stack.
Handle the escalations that need someone who can read a log and reproduce a bug, covering the APAC working day.
A large share of the people writing in are at an anxious point in their career and a slow or careless answer lands harder than it would elsewhere. That sets the tone for everything, including the escalation that has to be honest about how long a fix will take.
Day to day this role works with SQL, Troubleshooting, APIs and Customer Communication.
None of these are required. They are the things that would help, and a strong application is regularly missing all of them.
The same for every role, at every level — a haul truck driver and a staff engineer get the same cover.
Provident fund and gratuity as standard, group life and accident cover, and pay reviewed annually against the band for your level.
Family medical insurance including parents, an annual health check, and on-site occupational health at the mine and plant sites.
A yearly learning budget you choose how to spend, certification support, and sponsorship for the statutory tickets mining roles require.
Earned leave, casual and sick leave, public holidays by state, and parental leave for both parents.
Applying takes one form. You will get a Candidate ID immediately and can follow every stage from your dashboard.
Shift coverage across the working day, response standards that are met rather than reported, and the discipline to spot a recurring issue and get it removed rather than answering it forty times.
Specialist to technical support to team lead, with implementation and customer success as adjacent moves.
Da Nang covers APAC technical support.
A calmer base than Ho Chi Minh City with the same connectivity.
Equal Opportunity: Baalvion provides equal employment opportunities to all employees and applicants.
Hiring Disclosure: Hiring practices are in accordance with the Labour Code of Vietnam.
Labor Law Reference: Labour Code of Vietnam 2019
Remote-first where the work allows. At site-based operations, transport, canteen and township housing where they apply.