Loading careers portal...
Location: Bengaluru, Karnataka, India
Team: Customer Success & Support
Job requisition: JOB-0162
Date posted: 4 Sept 2026
Support answers candidates and recruiters — the account problems, the application questions, and the technical issues that need somebody to debug across a stack.
Own retention and expansion across the customer base, and lead the CSMs who deliver it. You will personally hold the relationships that matter most.
A large share of the people writing in are at an anxious point in their career and a slow or careless answer lands harder than it would elsewhere. That sets the tone for everything, including the escalation that has to be honest about how long a fix will take.
Day to day this role works with Retention, Customer Success Leadership and Executive Relationships.
None of these are required. They are the things that would help, and a strong application is regularly missing all of them.
The same for every role, at every level — a haul truck driver and a staff engineer get the same cover.
Provident fund and gratuity as standard, group life and accident cover, and pay reviewed annually against the band for your level.
Family medical insurance including parents, an annual health check, and on-site occupational health at the mine and plant sites.
A yearly learning budget you choose how to spend, certification support, and sponsorship for the statutory tickets mining roles require.
Earned leave, casual and sick leave, public holidays by state, and parental leave for both parents.
Applying takes one form. You will get a Candidate ID immediately and can follow every stage from your dashboard.
Shift coverage across the working day, response standards that are met rather than reported, and the discipline to spot a recurring issue and get it removed rather than answering it forty times.
Specialist to technical support to team lead, with implementation and customer success as adjacent moves.
Bengaluru is our largest site and where most of engineering, product, design, data and AI sit. The office is in the eastern corridor, and the majority of these roles are remote-friendly with the team meeting in person a few days a week.
The city has the deepest technology labour market in India, which cuts both ways: the work is here, and so is everyone else commuting to it. Teams are deliberate about core hours because a cross-city commute in the evening peak can take longer than the meeting it was for.
Equal Opportunity: Baalvion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Hiring Disclosure: All hiring and employment practices in India adhere to local and national labor laws and regulations.
Labor Law Reference: Shops and Establishment Act, IT Act 2000
Remote-first where the work allows. At site-based operations, transport, canteen and township housing where they apply.